For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.
Part 1 – Category, Return Window and Actions possible
Returns Window, Actions Possible and Conditions (if any)
Lifestyle: Sport & Fitness Equipment,, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear)
Home: Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies;
Refund or replacement
No Returns categories
Innerwear: Briefs and Panties, lingerie sets, socks and stockings, Certain accessories and some high-value fragile items.
Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail.
2. Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address
3. Return of or refund for purchased Products shall not be entertained by PEPPYMODE.COM if:
The Product has been used for reasons apart from checking fit and comfort. If PEPPYMODE.COM is satisfied that the Product has been used for reasons apart from checking fit and comfort, PEPPYMODE.COM shall reserve the right to reject the return of the Product;
The Product has been washed.
The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
The serial number/IMEI number/bar code of the Product, as applicable, does not match PEPPYMODE.COM’s records;
The accessories delivered with the Product (such as chargers, earphones, user manuals, etc) are not returned along with the Product, in an undamaged condition.
There are any dents, scratches, tears or any other damage to the Products or any part thereof;
In the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by PEPPYMODE.COM;
The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect; or
PEPPYMODE.COM is satisfied that the Product has been rendered defective or unusable.
PEPPYMODE.COM shall not accept return or refund requests raised for any of the following Products:
Lingerie, innerwear, and swimwear;
Deodorants and perfumes;
Socks and stockings;
Some high-value fragile items;
Gift vouchers issued by PEPPYMODE.COM, if any; and
Such other Products as may be specified by PEPPYMODE.COM from time to time.
4. A User is permitted to fully or partially cancel orders prior to its dispatch from PEPPYMODE.COM. Upon successfully placing an order on the Platforms and after PEPPYMODE.COM has successfully handed over the Product(s) to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting PEPPYMODE.COM to process a cancellation by sending an email to customercare@PEPPYMODE.COM. In all events of cancellation, prior to the dispatch of the purchased Products, PEPPYMODE.COM shall initiate refunds within 3 (three) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which PEPPYMODE.COM initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.
5. If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for PEPPYMODE.COM to process refunds. For illustrative purposes, if the User has purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package.
6. PEPPYMODE.COM shall initiate a process of refund of the money paid by the User towards the purchase of a Product if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that the PEPPYMODE.COM shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.
7. It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by PEPPYMODE.COM after due verification at its sole discretion).
8. It is hereby clarified that in the case of toys, notwithstanding anything to the contrary and subject to Clause 6 above (a) Users cannot return certain Products which are specified as ‘non-returnable’ on the relevant Product pages of the Platforms, and (b) Products may be returned only in case of defects or damages in the Products, incorrect products shipped to the User, missing components and empty sealed packages, and not for any other reason.
9. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, PEPPYMODE.COM shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
10. PEPPYMODE.COM shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by PEPPYMODE.COM, the refund should reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which PEPPYMODE.COM initiates the refund.
11. Return of purchased Products is facilitated through PEPPYMODE.COM’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by PEPPYMODE.COM, PEPPYMODE.COM’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to PEPPYMODE.COM. While PEPPYMODE.COM has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, PEPPYMODE.COM has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where PEPPYMODE.COM is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to PEPPYMODE.COM’s warehouse. Upon self-shipping the Product to PEPPYMODE.COM’s warehouse, the User shall be required to scan the courier/postal receipt to customercare@PEPPYMODE.COM.com for PEPPYMODE.COM’s records. Wherever the User is required to self-ship the purchased Product, PEPPYMODE.COM shall credit a sum of 150 store credits to the User’s PEPPYMODE.COM account. The aforesaid credit is subject to the returned products passing quality check at PEPPYMODE.COM’s returns desk/warehouse. The address of PEPPYMODE.COM’s returns desk is:
REIGNONLINE INTERNET PRIVATE LIMITED No. 61/1806, A-4, 1st FLOOR, PADMAKSHI BUILDING, MG ROAD, KOCHI, Ernakulam, Kerala, India, 682015
12. Any grievances relating to the Return and Refund Policy may be directed by you to the grievance officer of PEPPYMODE.COM who can be contacted at grievance.officer@PEPPYMODE.COM.