You notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. You can either email our Customer Service team - firstname.lastname@example.org
You book a shipping pick up with us and ensure that the product is picked up from your premise by our courier within 7 days.
To book a shipping pickup, you have to schedule a courier pickup with our customer support team who will, in turn, arrange a suitable time with our courier partner. Please note that if you have agreed a time for pick up, and the courier fails to find you at the address, there will be a Rs 50 charge payable by you at the time of delivery of the replacement. Each time that you are not there, there is a Rs 50 charge, as it is the cost of return through the courier partners.
The product is returned to us with
1. customer invoice
2. all its original packaging and accessories, including the box, manufacturer's packaging if any, dust bags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered.
3. and is unused condition
As soon as we have received the product, we will ship you the replacement, with no additional cost to you. You will receive an email when a replacement has been shipped out
In the event that a replacement is not available in stock, we will offer you a credit or a full cash refund.
In the event that a replacement is available in stock, and you do not want a replacement, we will offer you a full refund either via the card you used to pay us or in the case of a CoD payment, by a cheque to your billing address.
If the product received back by us does not meet the 3 specifications above, then the product can neither be replaced nor can a refund be provided. If you still wish to get the same product back, we will be happy to do so, as long as you are ok to bear the shipping expenses.
If the product is deemed not to have a manufacturing defect but has been damaged because of misuse -- we will not replace.
You can seek a replacement for the entire purchase or part (s) of the purchase.
Needless to say, we can offer to replace the only product(s) purchased on Peppymode.com